FAQs
Have a question?
You’ll find the answers to our most common inquiries below. If you still need assistance, our support team is available 24/7 to help.
Orders & Shipping
➤ When will my order ship?
Orders are typically processed within 1–2 business days. Once your order has shipped, you will receive a confirmation email containing your tracking information.
➤ How long does delivery take?
Delivery times vary based on your location and the product ordered. On average, domestic shipping takes 3–9 business days. International delivery may take longer, especially during peak seasons.
➤ Do you ship internationally?
Yes, we proudly offer worldwide shipping. Shipping costs and estimated delivery times will be calculated at checkout based on your destination.
➤ How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email. You can also track your order anytime by logging into your Arkon Shopping account.
➤ What if my order is delayed or lost?
If your order is delayed beyond the estimated delivery time or appears lost, please contact our support team immediately. We will investigate with the shipping carrier and work to resolve the issue promptly.
➤ Can I change my shipping address after placing an order?
We process orders quickly, so changes to shipping addresses are not always possible. Please contact us as soon as possible if you need to modify your address. If the order has not yet shipped, we will do our best to accommodate your request.
Products & Fulfillment
➤ Are your products safe for homes with children and pets?
Yes. We prioritize offering family-friendly, non-toxic, and practical products designed for modern households.
➤ Where do your products come from?
Arkon Shopping is a curated marketplace. We collaborate with select third-party suppliers known for quality and reliability. This model allows us to offer a broader variety of thoughtfully designed, lifestyle-enhancing products.
➤ Do you offer product warranties?
Product warranties vary by manufacturer. Please refer to the specific product page for warranty information. If you have questions about a particular product, feel free to contact our support team.
➤ How do I know if a product is in stock?
Product availability is displayed on each product page. If an item is out of stock, you will see a notification. You can often sign up for email notifications to be alerted when the item is back in stock.
➤ Can I cancel or modify an item in my order?
Order modifications or cancellations are possible only before the order has been processed for shipping. Please contact our support team immediately if you need to make changes.
Payments & Security
➤ What payment methods do you accept?
We accept all major payment methods, including Visa, MasterCard. All payments are processed through encrypted and secure gateways.
➤ Is it safe to shop on ArkonShopping.com?
Absolutely. Our website uses SSL encryption and adheres to advanced security protocols to ensure your personal and payment information remains protected.
➤ Do you store my credit card information?
No, we do not store your credit card information. All payment transactions are securely processed by our third-party payment gateways, which are PCI-DSS compliant.
➤ What should I do if my payment is declined?
If your payment is declined, please double-check your card details, billing address, and ensure you have sufficient funds. You may also try an alternative payment method or contact your bank for assistance. If the issue persists, please reach out to our support team.
Returns & Refunds
➤ What is your return policy?
We offer a 30-day return window for most items. Products must be returned in their original packaging and condition. Please refer to our Returns & Refunds page for full policy details.
➤ How do I return an item?
Contact our support team with your order number and reason for return. We’ll provide step-by-step instructions to guide you through the process.
➤ When will I receive my refund?
Once we receive and inspect your returned item, your refund will typically be processed within 3–5 business days.
➤ What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact our support team within [e.g., 48 hours] of delivery with photos of the damage. We will arrange for a replacement or a full refund.
➤ Do I have to pay for return shipping?
Return shipping costs may vary depending on the reason for the return. Please refer to our Returns & Refunds page for detailed information on return shipping fees.
Customer Support
➤ How can I contact you?
For any questions or concerns, please email us at info@arkonshopping.com or visit our Contact Us page.
➤ What are your customer service hours?
Our support team is available 24/7 — we’re always here to help.
➤ Do you have a phone number for support?
Currently, we primarily offer support via email and our Contact Us page to ensure we can provide comprehensive and documented assistance. We aim to respond to all inquiries within 24 hours.
Product Expansion
➤ Will you be adding more product categories?
Yes. We are continuously expanding into new categories, including smart home tools, curated tech gadgets, lifestyle accessories, and more. Stay connected for updates on our latest arrivals.
➤ How often do you add new products?
We regularly update our catalog with new and exciting products. We recommend subscribing to our newsletter or following our social media channels to stay informed about our latest additions and promotions.